​At Al Mashwar Rent a Car, we are keen to provide high-quality services to our customers, and we are committed to protecting their personal data according to the highest standards of data protection. This statement explains how we collect, use and protect your data, in addition to your rights regarding your privacy.

 

Information we collect

We collect some personal data to ensure that our services are provided effectively,

and this is done when:

• Requesting services through the website.

• Subscribing to newsletters or loyalty programs.

• Applying for jobs through our platform.

• Interacting with surveys or promotions.

The data we may collect includes:

• Full name, date of birth, country and nationality.

• Gender, marital status, residential or work address, email.

• Telephone or fax numbers.

• Identity data such as passport or driver's license.

• Any other information necessary to improve the service.

We may also collect non-personal data, such as:

• Browsing history within the site.

• Contact preferences.

• Reactions to offers and surveys.

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Data Collection and Use Purposes

We collect and use personal data for the following purposes:

Processing orders and completing transactions.

Marketing our products and services or those of our business partners.

Improving the quality of services through market research and surveys.

Personalizing the user experience based on interests and preferences.

Customers can control the data provided, but failure to provide certain

information may affect the ability to provide certain services.

Data Sharing and Disclosure

We do not sell or rent personal data to any third party. We may share information only in the following cases:

Upon obtaining prior consent from the customer.

At the request of government agencies or insurance companies.

When sharing data with service providers working with us, such as customer service or data analysis.

When necessary to fulfill contractual obligations.

In accordance with legal requirements or court orders.

In emergency situations to protect individuals or property.

We ensure that all parties we deal with comply with data protection standards.

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Marketing Communications

We may contact customers via email or phone to inform them of new offers and services.

You can unsubscribe at any time via the links provided in the messages or by contacting us directly.

 

Access and Update of Personal Data

Customers can review and update their personal data when necessary, and may request

identity confirmation before providing them with any sensitive data.

Some information may be retained for legal or technical reasons even after requesting

its deletion, to ensure compliance with regulatory requirements and resolve disputes.

 

Cookies and Tracking Technologies

We may use cookies or tracking technologies to collect information about the use of the Site, with the aim of improving the user experience. You can control your browser settings to manage cookies, but this may affect some of the functionality of the Site.

 

External Links

The Site may contain links to external sites, and we are not responsible for the privacy policies or content of these sites. It is recommended that you review their privacy policies before providing any personal data.

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Privacy of Minors

We do not intentionally collect personal data from minors without the consent of their parents or legal guardians. If we discover that data has been provided by a minor without permission, it will be deleted immediately.

 

Data Protection

We work to protect personal data through appropriate security measures, but absolute data security cannot be guaranteed.

 

Modifications to the Privacy Policy

We may update this policy in accordance with legal or operational changes. Any modifications will be posted on this page, so it is recommended to review it periodically.

 

Contact Us

For any inquiries about the Privacy Policy or how we handle personal data, you can contact us through the means available on our official website.